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Customer Reviews
How we collect, verify and respond to customer feedback. We do not publish an aggregate rating until the underlying review data can be independently verified.
Independent review data
We do not currently display a review score or review count because verified third-party data has not been connected to this site. We will not invent ratings, names, dates or testimonials.
What feedback is used for
Customer feedback helps us identify confusing disclosures, application problems, service issues and recurring complaints. Critical feedback is treated as seriously as praise.
How we handle a complaint or negative review
- We acknowledge the issue and move account-specific details to a private channel.
- We do not ask customers to change or remove criticism in exchange for a benefit.
- Recurring issues are reviewed internally and used to improve content and processes.
Share feedback
If you need help with an account or application, use our contact page. For a formal issue, use the complaints process.
Verify information independently
Before borrowing, verify the lender, product terms and any required state licensing through the applicable state regulator. Do not rely on testimonials alone when making a financial decision.
Frequently asked questions
Do you publish a customer rating?
Not until the underlying third-party review data can be independently verified. We do not invent ratings, review counts or testimonials.
How do you handle negative feedback?
Account-specific issues are moved to a private channel, formal complaints follow the published complaints process, and recurring themes are reviewed internally.
Can I submit feedback?
Yes. Use the contact page for general feedback or the complaints page for a formal complaint.
How should I verify a lender?
Check the company and any required lending license with the applicable state regulator and review the terms shown in the loan agreement or disclosure.
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